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You are entitled to cancel your My Health and Me (Parent company: Impero Consulting) subscription at any time — but more than 2 days before your next renewal — and you will not be charged again until you renew. If you cancel your subscription, you will only be able to access the system until your remaining membership expires.

You will only be entitled to a refund in respect of the exceptions listed above in the event and to the extent that any such refund is provided for under the express provisions of this Refund Policy herein below.

To be eligible for a full refund, you need to submit your refund request within 7 days of signing up. All other refund requests will be handled on merit, and may not be allowed after 7 days, at our sole discretion, or may be subject to a proportional refund only.

REQUESTING A REFUND

  • Start by canceling your subscription to prevent further billing.
  • Request a refund via our contact form.

WHAT HAPPENS NEXT?

Once your request is received and inspected, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (subject to the terms of our payment processor, PayFast).

Once your refund is approved, you will immediately lose access to My Health and Me.

LATE OR MISSING REFUNDS

  • Your refund will be processed by our payment gateway, PayFast upon approval.
  • If you haven’t received a refund within 7 days of your request, please double check your bank account again.
  • Contact your bank to ensure that it has not been delayed on their side. There is often some processing time before a refund is posted.
  • If you’ve done this and you still have not received your refund after 7 days, please contact us at info@myhealthandme.co.za.

SALE ITEMS

Special priced subscriptions will only be refunded at the price they were purchased at (or proportionally based on use as mentioned above), and your request for a refund is approved.

UPGRADES OR DOWNGRADES OF SUBSCRIPTIONS

If you have signed up for a monthly subscription, and would like to convert to a longer or shorter term subscription, kindly contact us for options.

FURTHER QUESTIONS

Contact us at info@myhealthandme.co.za for any further questions related to refunds.